At Hotel Snow Bloom, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services.
1. Information We Collect
We may collect the following types of information:
-
Personal Information: Name, email address, phone number, postal address, and ID proof when you book a room or use our services.
-
Payment Information: Credit/debit card details or other payment methods (processed securely by third-party providers).
-
Stay Preferences: Room type, dietary preferences, and other requests to enhance your stay.
-
Website Usage Data: IP address, browser type, device information, and pages visited.
2. How We Use Your Information
We use the information we collect to:
-
Process bookings and payments
-
Communicate reservation details and respond to inquiries
-
Customize your experience with us
-
Improve our website and services
-
Comply with legal obligations and local hospitality laws
3. Sharing of Information
We do not sell or rent your personal data. However, we may share it with:
-
Trusted third parties (such as payment processors and booking engines)
-
Legal authorities when required by law or for the safety of our guests
-
Service providers involved in our hotel operations under confidentiality agreements
4. Data Security
We implement strong security measures to protect your data, including encryption, secure servers, and regular security audits.
5. Cookies and Tracking
Our website may use cookies to enhance user experience, understand visitor traffic, and improve functionality. You can modify your browser settings to decline cookies if preferred.
6. Your Rights
You have the right to:
-
Access the personal data we hold about you
-
Request correction or deletion of your data
-
Withdraw consent at any time (where applicable)
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.